Latest News
The Future Shape of Barnet
Our work with Barnet Council on their exciting Future Shape project has been continuing…
Service design training
We're working to develop a training module on Service Design for use by local authorities.…
We've been working with senior executives at the UK retailer Argos. We can't talk about it…
Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…
Personas
Personas are visual and anecdotal profiles. They may be based on ‘real people’ from research or …
Ethnographic user research
The purpose of user research is to gain a thorough understanding of users. …
Designing people centred policy
How can User Centred Design techniques help public service managers design better services?…
Better services, happier customers
Engine specialises in helping private and public sector organisations to develop and orchestrate services that make customers happy. We work behind the scenes exploring what customers really need and the systems and processes that govern the delivery of services. With our clients we identify what needs to change - when, where and how - to choreograph a great experience as efficiently and effectively as possible.
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Designing Premium Travel Services
Innovating the passenger search experience to help differentiate the premium offer 'on the ground'…
Managing Mobile Innovation
Helping a major mobile technology company manage innovation processes across products and services…
Co-designing health and social care services in Grimsby
Developing a new service offering to increase access to health services for vulnerable groups…
Highlight
Designing a Social Innovation Lab
We've been working with partners at Kent County Council to design a Social Innovation Lab for Kent (SILK). SILK is a platform for change with the local authority. It provides a focus and 'safe space' for non-incremental service innovation, it hosts projects from across the Authority at various stages of the service design process and it provides training and support in the tools of design-led service innovation.
SILK has already hosted successful projects to support father's in spending more time with their children, understand the challenges faced by low income families and improve the experience of the Council's Gateway centres. You can read more about SILK on the dedicated SILK website. SILK was recently recognised by the UK Design Museum as one of the 'Designs of the Year' and the Local Government Channel recently made a short film about the programme's successes:
How should Government set about improving and innovating the public services that we all use?
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
"I would have no hesitation in recommending Engine to any of my colleagues within, or outside the design organisation.”
Head of Culture
Nokia Design
SILK Method Deck
The Method Deck can be used to inspire teams during all stages of a service design project…
