Another award for Mercedes-Benz’ digital service!
Recognising the importance of great customer experiences
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We are a team of designers, researchers and strategists that specialise in the design and development of services.
Read moreOur process is adaptable, achieving results when improving existing and developing brand new services.
Read moreWe break down each component of a service and how it is experienced, delivered and sustained.
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A new service strategy to build long-term relationships
Case study Read moreRecognising the importance of great customer experiences
News Read more#boston leg down, #nyc now completed and now @benedict and @Jamesamperi are off to #florida @hereatEngine #servicedesign on tour!
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From product to service; manufacturers learn to deliver more
Case study Read moreThe Power of Putting Customers at the Centre of your Business
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The importance of delivering amazing customer experiences has moved firmly into the mainstream
Views Read moreWe're going global! @hereatEngine #prototyping in Shanghai, #training in Seattle, #testing in Milan and #research in Dubai #servicedesign