Latest News
Engine nominated for London Design Museum Designs of the Year 2009 Awards
Engine are thrilled to have been nominated for 2009 Designs of the Year award at the Design Museum…
We are famous!
Local Government Channel have made a film about our work with Kent County Council…
Museum services workshop
Cale spent two days in Barcelona working with 20 masters students. Watch the film. …
Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…
Relationship mapping
Relationship mapping is a powerful tool that helps you understand services as systems.…
Contextual Interview
A contextual interview is spending time with a person in their territory often in their home…
Value the Intangible
How people alone can make an experience, producing or completely transforming contexts…
Better services, happier customers
Engine specialises in helping private and public sector organisations to develop and orchestrate services that make customers happy. We work behind the scenes exploring what customers really need and the systems and processes that govern the delivery of services. With our clients we identify what needs to change - when, where and how - to choreograph a great experience as efficiently and effectively as possible.
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Co-designing health and social care services in Grimsby
Developing a new service offering to increase access to health services for vulnerable groups…
Virgin Atlanic
Envisioning a customer-friendly terminal experience
How Engine helped Virgin Atlantic put customer insight at the heart of service design …
Kent County Council
Building a social innovation lab
Kent County Council sought Engine's help in developing a Social Innovation Lab …
Highlight
Engaging Fathers in Kent
There is a growing recognition of the need to support fathers’ (and other male carers) involvement in their childrens’ lives. Evidence is mounting to demonstrate the numerous long-term benefits this has for children. However it is difficult to develop a better understanding of the key issues when the very people that it’s necessary to hear from are often hard to reach. Seashells, a Sure Start centre in Sheerness, initiated a project with the Social Innovation Lab for Kent (SILK) and Engine to look at what kind of support fathers require and how they could provide it.
How should Government set about improving and innovating the public services that we all use?
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
“Engine are great. Their freshness, confidence and energy create a wonderful, collaborative atmosphere. They have the ability to help people see what it is they really want to do – this gives people the confidence to invest their energy in the things that really matter.”
Former-Deputy Director
Demos
Service Health Check
Our Health Check helps you assess your ability to successfully adopt experience-based approaches…
