We're looking forward to running and hosting another 1.5 day Service Design Seminar in collaboration with our friends at the Design Management Institute on 10th and 11th September.
The seminar will focus on practical methods and strategies that can then be used to deliver great service experiences. Through case studies and interactive sessions we will show how to employ customer-centric approaches to innovate services.
From empathic techniques to uncover what customers want, to creative and collaborative methods to develop new service propositions, this an invaluable event for customer experience professionals.
Read more here.