Projects
We work on a wide range of service design projects with great clients from across the private and public sector.
Case studies
Barnet Council
Designing a services commissioning model with Barnet Council
Just before Christmas 2008 the Assistant Director of Strategy at Barnet approached Engine …
Developing a new airport service proposition underpinned by staff roles
Integrating new service jobs into a new service brand through new service design…
Designing Premium Travel Services
Innovating the passenger search experience to help differentiate the premium offer 'on the ground'…
Managing Mobile Innovation
Helping a major mobile technology company manage innovation processes across products and services…
Co-designing health and social care services in Grimsby
Developing a new service offering to increase access to health services for vulnerable groups…
Virgin Atlanic
Envisioning a customer-friendly terminal experience
How Engine helped Virgin Atlantic put customer insight at the heart of service design …
Kent County Council
Building a social innovation lab
Kent County Council sought Engine's help in developing a Social Innovation Lab …
Vodafone
Mapping the real-life experiences of mobile phone users
Vodafone asked Engine to investigate a typical customers experiences…
Kent County Council
Engaging Fathers
Engine initiated a co creative approach for the development of new support services for fathers …
Co-designing public services in Buckinghamshire
Engine developed a best practice methodology for service innovation through community engagement.…
Dott 07
Designing schools for the future
Engine demonstrates how design can help BSF create schools that are fit for purpose.…
Gateway
Creating a culture of service
Gateway sought a creative approach to fostering collaboration and knowledge sharing amongst staff…
Birmingham City University
Designing business support for the service economy
We worked with Birmingham City University to design a pioneering business support service…
BAA
Radically redesigning Airport Information
As part of the goal to make T5 easy to use, BAA commissioned Engine to design the airport…
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
The Journey to the Interface
The Journey to the Interface: How public service design can connect users to reform…
Design for service
Design for service: a downloadable guide aimed at helping SMEs innovate their services…
Matchbox
As a card-based ‘mind-mapping’ tool, Matchbox provides designers with a way to learn about their…