Developing a new airport service proposition underpinned by staff roles
Integrating new service jobs into a new service brand through new service design…
Designing Premium Travel Services
Innovating the passenger search experience to help differentiate the premium offer 'on the ground'…
Vodafone
Mapping the real-life experiences of mobile phone users
Vodafone asked Engine to investigate a typical customers experiences…
BAA
Radically redesigning Airport Information
As part of the goal to make T5 easy to use, BAA commissioned Engine to design the airport…
Sky
On-brand call centre customer experiences
Engine delivered a practical, effective programme that helps Sky differentiate itself through …
BAA
Connecting through Heathrow
Engine is helping BAA to develop its service for passengers connecting through Heathrow Airport.…
Orange
Different cultures, consistent service
Orange asked Engine to help launch its services in Spain by creating a training tool to…
MSN
Envisioning an integrated future
MSN UK asked us to envision for them a cohesive near-future customer proposition, driven both by the…
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Service Health Check
Our Health Check helps you assess your ability to successfully adopt experience-based approaches…