Since 2000, Engine has supported organisations in the innovation, design and delivery of better services. We work to enhance customers’ experiences and to improve business performance across a wide range of industries and sectors.
We help you discover insights and opportunities for new and innovative services
Engine explore the challenges and opportunities for your current or future services. From interpreting existing research, to revealing qualitative customer understanding, our insights are grounded in the market context and are actionable - ready to be directly translated to the improvement and innovation of services.
We encourage internal teams to join us in key activities, such as:
We develop the vision of your service and outline the path to practical delivery
Using collaborative tools and techniques, Engine engages people across your organisation to develop a clear and compelling vision of the service. We identify the best strategies to achieve the vision and develop supporting concepts across all components of the service.
We bring a vision to life through:
We design and prototype every element of your service and the customer experiences that define it
Services are experiences that occur over time and across multiple touchpoints. Engine design and detail the different aspects of your service and illustrate how customers experience them as journeys and distinct branded experiences.
We refine each aspect by:
We align service experiences to the systems that deliver them and support detailed development and rollout
Engine supports the implementation of defined improvements and new services; piloting and iterating designs to prepare for full rollout across channels.
We do this by producing:
We support teams to embed approaches for designing, implementing and sustaining great services
Engine work to build the skills that key teams need for the ongoing improvement and delivery of services by developing internal Service Design capabilities.
We integrate staff within Service Design projects for hands-on learning, and also provide tailored training programmes to:
For more information, please get in touch at firstname.lastname@example.org