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Service design

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Service prototyping

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Service prototypes allow us to experience and test services before they're produced.…

Shadowing

Shadowing is a technique that allows you to immerse yourself in the lives of customers.…

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Seminars

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Engine train individuals, teams and organisations in how to use Service Design to improve service …

We help organisations discover, develop and deliver service innovation.

Service design is a design specialism that helps develop and deliver great services.  read more

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Case studies

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Korean Institute of Design Promotion

Sharing Service Design with Korean designers

At Engine

Joe Heapy speaking at IRISS

In December 2011, The Institute for Research and Innovation in Social Services (IRISS) 2011 forum focused on Designs for the Future, through service design.

Joe Heapy spoke about Designing the Practice of Design, exploring the ways that service providers can collaborate together using service design to generate insights and ideas, and to test them.

This year's Forum provided an opportunity to learn more about service design, how it has shaped service provision in England, and how IRISS and service providers in Scotland have embraced this approach.

IRISS Forum 2011 - Joe Heapy, co-founder and Director of Engine from iriss on Vimeo.




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