Service design case studies by Engine

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• E.ON

  Engaging disengaged customers in Sweden

  

  A new service strategy to build long-term relationships

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• Aeroportos de Portugal

  Developing a passenger service brand and strategy

  

  From airport operations to passenger care

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• Virgin Hotels

  Creating the distinct vision for new Virgin venture

  

  Translating the brand idea to unique experiences & signature services

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• IHG

  Delivering unique service across multiple brands

  

  A group-wide hospitality service development

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• Mercedes-Benz

  Creating an award winning after-sales service

  

  Differentiated service, loyal customers

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• Philips

  Creating a new & unique service business

  

  From product to service; manufacturers learn to deliver more

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